FAQs
We know AI is new and groundbreaking, that’s why we have taken our time to answer our most frequently asked questions so you can definitely know TopChat.Bot is the right tool for your business success.
Customer Support
Explore the vast possibilities with TopChat.Bot and unlock the full potential of AI in enhancing your customer interactions. This section dives into the core functionalities and unique features that TopChat.Bot offers, from 24/7 customer service capabilities to advanced personalization and seamless integration across multiple platforms.
TopChatBot offers 24/7 customer support, handling inquiries instantly. It can manage multiple conversations at once, ensuring no customer waits long for a response. By providing quick, accurate answers and personalized recommendations, our chatbot enhances the overall customer experience.
TopChatBot is equipped with advanced natural language processing to understand and respond to a broad spectrum of queries. For complex or unique questions, it’s programmed to escalate issues to human agents. Thanks to its continuous learning, TopChatBot consistently expands its knowledge base and improves its understanding capabilities.
Integrating TopChatBot with your current systems is designed to be straightforward. The platform boasts easy integration features with leading Social Media, Google Calendar and Sheets, and e-commerce systems, complemented by extensive support documentation and customer service to guide you through the setup process.
Data security is a top priority for TopChatBot, adhering to strict data protection regulations like GDPR. It encrypts customer interactions and securely stores data, with ongoing security updates and adherence to best practices ensuring the confidentiality and protection of customer information. Take into account you or your team will have access to contact information from users engaging with your bot. You are also responsible of keeping such data secure and must stablish security measures to provide data protection.
Yes, TopChatBot offers wide-ranging customization options, allowing you to adjust the bot’s responses, personality, and tone to reflect your brand identity. This feature ensures a coherent customer experience that resonates with your brand’s unique character.
Pricing
Understanding the investment in unlocking AI-powered chatbot capabilities for your business is vital. This section aims to clarify your options, from selecting the right plan that fits your business size and needs to explaining the value and potential costs associated with using TopChat.Bot.
TopChat.Bot offers three main pricing plans tailored to different business needs: Pro for small businesses or solopreneurs at $47/month, Power for bigger teams with managers at $97/month, and Master, a full enterprise suite at $297/month, each designed to scale with your business growth.
Yes, TopChat.Bot allows you to start for free for 7 Days, giving you access to all pro features to explore the platform’s capabilities before committing to a paid plan.
Depending on your plan, TopChat.Bot provides AI and email support for the Pro plan, adds direct human support for the Power plan, and includes dedicated manager support for the Master plan.
The Pro plan supports up to 5,000 contacts, the Power plan allows for up to 50,000 contacts, and the Master plan accommodates up to 300,000 contacts. When you reach our top tier plan we will help you craft a more robust plan with an ever higher number of contacts.
All plans include features like cross-channel support, built-in marketing tools, personalization with business data, powerful analytics, advanced function calling, community management automation, sales and marketing automation, and comprehensive integrations.
Open AI's API Key
To fully harness the capabilities of TopChat.Bot, users are required to have their own OpenAI API key. This necessity ensures that each business can tailor their chatbot’s learning to their specific needs while maintaining privacy and security.
Using your own OpenAI API key ensures that your data and interactions remain private and secure. It also allows for personalized bot training tailored to your specific business needs and usage patterns.
You can obtain an OpenAI API key by registering for an account on OpenAI’s platform. After registration, navigate to the API section to generate your unique key.
Training with your own key allows for customization and optimization of the chatbot based on your unique data, improving accuracy and relevancy in responses.
OpenAI typically charges based on API usage, including factors like the number of requests or tokens processed. Pricing can vary, so it’s best to check OpenAI’s current pricing structure on their official website.
The cost for 5,000 conversations would depend on the complexity and length of each conversation, as OpenAI’s pricing is often based on the amount of data processed. For an accurate estimate, consider calculating the average number of tokens per conversation and refer to OpenAI’s pricing page for the cost per token.
TopChat.Bot Tools
TopChat.Bot is a game-changer for your business. From leveraging Messenger Lists for increased engagement to utilizing Facebook automation for streamlining lead qualification and sales, these tools are designed to enhance your marketing efforts and customer interactions.
The Messenger List tool lets you compile a contact list to whom you can send daily broadcasts, including time-sensitive marketing campaigns, drip campaigns, and promotions. This helps in significantly boosting engagement and driving sales by keeping your audience informed and engaged.
Facebook Comment Automations enhance customer engagement and sales by automatically understanding and replying to comments on your Facebook posts. This tool saves time and ensures prompt communication, encouraging more interactions and potentially attracting more customers.
By auto-qualifying leads from Facebook or Instagram on WhatsApp, the Facebook Lead Ads Automation tool streamlines your lead management process. It helps sell more and acquire better customers by ensuring that only qualified leads are pursued, optimizing your sales funnel.
Triggers and Actions automate specific tasks within your bot based on certain events. For example, if a user performs a specific action or requests information, the bot can automatically carry out a task, like sending a follow-up message, thus enhancing user experience and efficiency.
Drip campaigns allow you to send a structured series of messages to your contacts over time. This method is effective for building engagement and gradually guiding potential customers through the sales funnel, enhancing the chances of conversion by keeping your brand top-of-mind.